The Role of Knowledge Management in Improving Institutional PerformanceA Field Study on a Sample of Employees at the Bank of Commerce and Development, Main Branch, Benghazi

Abstract

This study aimed to demonstrate the role of knowledge management in improving institutional performance among employees at the Bank of Commerce and Development, Main Branch - Benghazi. To achieve the study objectives, the descriptive analytical approach was used. The researcher then developed a questionnaire based on some of the previous approved studies, where its validity and reliability coefficient were confirmed. The study population consisted of a sample of (39) employees at the Bank of Commerce and Development, Main Branch - Benghazi. To determine the size of the target sample, the table (Krejcie and Morgan, 1970) was used, where its size was determined at (35) employees, and they were selected using a simple random sample method. A number of (35) questionnaires were distributed to the study sample, all of which were returned, and one questionnaire was excluded for not meeting the required conditions for answering these questionnaires. In light of this, data were collected, analyzed, and hypotheses were tested using the SPSS statistical program. The study reached a number of results and recommendations, the most prominent of which are: the general level of knowledge management was very high, and the general level of institutional performance was also high. The study showed the existence of a statistically significant role for knowledge management in general on institutional performance in the management of the Bank of Commerce and Development, Main Branch - Benghazi.