The Problematic of Communication in the Libyan Public Administration: Current Reality and Future Prospects

Abstract

This study seeks to shed light on the key determinants of the concept of administrative communication by identifying its elements, components, and various patterns, in order to better understand its functional dimensions in managing and organizing administrative work. Administrative communication is regarded as the lifeline that supplies public administrative institutions with data, information, and proposals.

Given its importance, administrative communication has emerged as a critical issue in the discourse on reforming and modernizing the Libyan administration. From this perspective, the research aimed to diagnose the current state of the communication system within Libya’s public administration. The findings revealed a genuine communication crisis within its structures, which negatively impacted performance efficiency and the quality of services provided to citizens. This crisis is manifested in weak coordination between different administrative levels, along with the absence of effective channels of communication with citizens. Such shortcomings have led to more complex procedures, delays in transactions, increased complaints, and a growing lack of trust in public institutions.

To overcome this communication crisis, it has become necessary to move beyond the traditional bureaucratic model currently in place. Accordingly, this research presents a set of ideas and perspectives that may enhance the effectiveness of administrative communication and pave the way toward building a modern administration capable of positively engaging with both its internal and external environment.